Refund and Returns Policy

Effective date: 17 August 2026

This policy applies to digital products and online coaching services purchased from Astrid Naranjo | InsideOut Fit through astrid-dietitian.com or a checkout linked from this website.

No change-of-mind refunds

We do not offer refunds, returns or exchanges if you simply change your mind, find an alternative product or service, decide that you no longer need the purchase, or do not use the digital content or coaching access provided to you.

Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law. Consumer guarantees may entitle you to a remedy if a product or service is faulty, not as described, not fit for a stated purpose, or is not supplied with due care and skill or within the agreed or a reasonable time.

Depending on the circumstances and the seriousness of the problem, an available remedy may include correction of the problem, replacement access, supplying the service again, cancellation, or a refund as required by law.

Digital products

Digital downloads cannot be physically returned. If a digital product is defective, inaccessible, materially different from its description, or otherwise does not meet an applicable consumer guarantee, please contact us so we can assess the issue and provide an appropriate remedy.

Online coaching services

Refunds are not provided for a change of mind or a decision not to participate. If an online coaching service is not provided as agreed or does not meet an applicable consumer guarantee, please contact us so the issue can be assessed and an appropriate remedy provided.

How to request assistance

Email astrid.dietitian@gmail.com and include your name, purchase email, order date, the product or service purchased, and a description of the problem. Screenshots or other relevant information can help us assess the request.

If a refund is approved or legally required, it will be returned using the original payment method where reasonably possible. Processing times may depend on the payment provider.

For more information about consumer guarantees, visit the Australian Competition and Consumer Commission.